Refund & Return Policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.
1. Return Eligibility
Items must be returned within 30 days of delivery in their original condition with tags attached.
2. Return Process
To initiate a return, please contact our customer service team. We will provide you with a return authorization number and instructions.
3. Refund Processing
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
4. Refund Methods
Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
We offer exchanges for items in different sizes or colors, subject to availability.
6. Non-Returnable Items
Certain items such as personalized products, intimate items, and perishable goods are not eligible for return.
We know some of our pieces cost more than what you'll find on the high street.
That's intentional.
The fashion industry has spent years convincing people that clothing should be cheap, disposable and easily replaced. The result is a system built around overproduction, overconsumption and garments that often don't survive more than a handful of wears.
Threadloop was built on a different belief.
We'd rather create something you'll wear for years than something you'll replace in months.
Every Threadloop piece is designed with longevity in mind. From heavyweight fabrics and durable construction to timeless graphics and considered fits, our goal isn't to create clothing for a season. It's to create clothing that earns its place in your wardrobe for the long term.
Because the most sustainable garment isn't the cheapest one.
It's the one you never feel the need to replace.
We believe good clothes should age well, develop character and carry stories. The best pieces become favourites. The favourites become vintage. That's why we talk about building the vintage of tomorrow.
So yes, some pieces may cost more upfront.
But when something is built to last, worn for years and valued long after trends have disappeared, the real cost per wear becomes far lower than the disposable alternatives.
Buy less.
Choose better.
Make it last.
Threadloop LTD™
Wear the Past. Shape the Future.
ANTI LANDFILL CLUB